BS Mechanical Engineer
My areas of expertise are in IT, Infrastructure and Compliance.
I was in charge for the remodeling of Gurabo's site data center for Janssen Pharmaceutical. It was delivered right in schedule with zero interruption to the operations. We dealt with:
A centralized dedicated unit
The new fire suppression system
Data Center Expansion
Whole center wires rearrangement
My commitment is to provide our clients with effective solutions to common problems utilizing the best quality technology available...
IT Help Desk Lead & IT Consultant
Some of our greatest achievements have been helping some of organizations that merged around the US and they didn't have a centralized systems department. We helped them with the implementation of documentation, standardization and automation of their processes. We run their help desk that is somewhere 800 to 900 users and their equipment. We have in-house and onsite consultants for all their US locations.
Our commitment is what set us apart. In the last three months we have achieve a steady higher than 90% customer satisfaction approval for the daily client's surveys, sometimes reaching more than 98% satisfaction. We are trying to prove that outsourcing now can be done near shore in Puerto Rico.
Working for JCA has been a great experience. I am very proud of our management and my colleagues. I see them as part of my family. Professionally, I have had the chance to carry on practicing things that you study and can implement in specific situation that keeps you abreast of changes in technology.
We also provide our clients with customized planning, design, implementation and management of all their IT needs.
Our call center is always ready to take on some new challenges and new technologies. Our metrics and results speak for us!
I assist customers every day with a myriad of computer related issues from software to hardware and I work to come up with solutions to solve their most complex problems. I can help them to plan and execute their programs align with their applications. I do a lot of technical writing and technical support also for hardware and servers.
One of my must memorable stories with a client was with one of our engineers that worked with manufacturing and needed a very specific computer system to work with their medical devices. We designed a new machine to fit their future needs and computing abilities. We spent a few months working with their manufacture and their engineers to put together a plan that was unique and sutiable for all their requirements and needs.
Interestingly, my Psychology degree has allow me to deal with the most simple side of my responsibilities: Technology!
On-site managed services:
JC Automation believes that technology aligned with quality can provide a competitive edge for your business. All aspects of our services execution reflect dedication and commitment to customer satisfaction.
Our IT services include:
- Infrastructure Design and Implementation Services (Private Cloud, Network, Server, Data Facilities)
- Online backup solutions
- Project Management
- Critical System Planning (including DRP and BCP)
- Virtualization solutions
- Green IT
- Industrial Wireless Solutions
- Document Imaging and ePaper solutions - Systems Design & Implementation (e.g. Paperless processes & Archival)
- Server Based Computing (e.g. Citrix, Jetro, Chip PC, Wyse, Neoware etc.)
- Database Administration Services
- Server Room lights out monitoring systems – covering critical aspects including power, temperature, humidity, water leaks, security among others.
- Asset Management
- Security Audits
- Design & Implement Network security Solutions using Firewalls, IDS, Secure Devices, PKI, VPN Platforms
- Premise Wiring
- High Availability Solutions
JC Automation can help you maximize the benefits of technology without the challenges of managing it. Our flexible framework allows us to run a service for your organization within the parameters required by your business. Performance is guaranteed and measured against the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) that effectively lead the progress toward your organizational goals. Our framework includes centralized service desk, 24 hours coverage, quality assurance, knowledge management tools, and continuous improvement methodology (plan, do, check and act).
We understand that business needs evolve and our managed service framework provides the necessary tools so that your systems and processes evolve with it.
Within this framework we can provide services like:
- Automation Infrastructure Management
- Application Management
- IT End User Support
- Mission-critical systems support
- Remote Monitoring 24x7x365 and Life-Cycle Management
- Centralized Call Center
- Legacy systems support services
Our talented group of software development professionals aligns strategy with technology to deliver solutions that provide a measurable return on investment. At JC Automation we follow the SDLC model for software process improvement on an ongoing basis as a way to ensure our customers are receiving the highest quality product and service available. Our Application Design and Development services include:
- WEB Programming
- Mobile platform development
- Geo-location based applications
- Digitalized Documents Management solutions
- Applications Workflow Design and Programming
In addition to creating your initial applications, you can continue to use our application development services once you're operational. Depending on your needs, we can integrate a diverse set of tools such as client/server applications, databases; scan applications, as well as Web collection and reporting. With every new application we will look at your entire operation and analyzing the specific functions that are necessary to process your information, including:
- Custom Interface Development
- Form design
- Data extraction/editing
Commercially available solutions include:
- OER – an Online Expense Reporting system that allows your firm to manage regular expense reporting including recently Sunshine ACT data collection requirements.
- iLIB HR – Recruitment software solutions to attract and hire talent to your organization.